The California State University takes complaints and concerns regarding
the institution very seriously. If you have a complaint regarding the
CSU, you may present your complaint as follows:
-
If your complaint concerns CSU’s compliance with academic
program quality and accrediting standards, you may present your
complaint to the Western Association of Schools and Colleges (WASC) at
http://www.wascsenior.org/comments. WASC is the agency that accredits the CSU’s academic
program. If you believe that your complaint warrants further attention
after you have exhausted all the steps outlined by WASC, you may file
an appeal with the Assistant Vice Chancellor, Academic and Student
Affairs at the CSU Chancellor's Office.
-
If your complaint concerns an alleged violation by CSU of any law that
prohibits discrimination, harassment or retaliation based on a
protected status (such as age, disability, gender (or sex), gender
identity, gender expression, nationality, race or ethnicity (including
color or ancestry), religion or veteran or military status), you may
present your complaint as described in Section XVI (Nondiscrimination
Policy).
-
If your complaint concerns an alleged violation by the CSU of other
state law, including laws prohibiting fraud and false advertising, you
may present your complaint to the campus president or designee at
president@csumb.edu. See Procedure
for Student Complaints—Executive Order No. 1063 for details
regarding the complaint requirements and complaint process:
www.calstate.edu/eo/eo-1063.html.
-
Other complaints regarding the CSU may be presented to the campus dean
of students, who will provide guidance on the appropriate campus
process for addressing your particular issue.
This procedure should not be construed to limit any right that you may
have to legal action to resolve your complaint.